terms & conditions

1. Acceptance of Terms: By accessing or using Review Hive's platform, you agree to be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our platform.

2. Platform Description: Review Hive provides a platform for managing and enhancing online reviews for businesses. Our platform includes features such as review request automation, review monitoring, and reputation management. Please note that we do not provide any done for you review services directly. Review Hive is not able to help capture reviews without provided cooperation and support from the users.

3. Account Registration: To access certain features of our platform, you may need to create an account. You agree to provide accurate and complete information during registration and to keep your account credentials secure.

4. User Conduct: You agree to use our platform in compliance with all applicable laws and regulations. You are solely responsible for the content you submit and agree not to engage in any conduct that violates the rights of others or disrupts the proper functioning of our platform.

5. Privacy Policy: Review Hive is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and disclose your personal information. By using our platform, you consent to the collection and use of your information as described in our Privacy Policy.

6. Intellectual Property: All content and materials provided through our platform, including text, graphics, logos, and software, are the property of Review Hive or its licensors and are protected by intellectual property laws.

7. Disclaimer of Warranties: Our platform is provided on an "as is" and "as available" basis without any warranties, express or implied. Review Hive does not guarantee the accuracy, completeness, or reliability of any content or information provided through our platform.

8. Limitation of Liability: Review Hive shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our platform.

9. Modification of Terms: Review Hive reserves the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our platform constitutes acceptance of such changes.

10. Governing Law: These terms and conditions are governed by the laws of The Republic of Ireland.

Ownership of Data

The acceptance of these Terms and Condition or the usage of Application does not constitute the sale or transfer of ownership of any rights to the software or the intellectual property contained within. The Data entered by You, and Your Users remains your property. You grant We Automate Reviews a license to copy, transmit, back-up and store Your Data for the purpose of enabling You to use, process and access the Data. You are responsible for compliance with any applicable requirements in accordance with the Data Protection Acts 1988-2018 and under the General Data Protection Regulation (GDPR) (EU) 2016/679.

11. Only Businesses who have 1,000 previous clients name, email, and phone number saved are eligible for the first 50 reviews free offer. However all businesses qualify and will be given a free two week trial and a 30 day money back guarantee!

12. Contact Information: If you have any questions or concerns about these terms and conditions, please contact us at [email protected].

13. Monthly Subscription Requirement: By subscribing to Review Hive's website services, you agree to maintain the monthly subscription fee as specified at the time of signup. This fee is required to keep your website active and accessible.

14. Non-Payment Consequence: If your monthly fee is not paid in full by the due date, Review Hive reserves the right to suspend and ultimately terminate your website or review automations. Upon termination all content, data, and site functionality will no longer be accessible.

15. If you choose to pay in full to gain ownership of your website, this payment covers only the website design, development, and associated content as agreed upon at the time of purchase, this does not include the Review Hive automations and systems that it runs on.

16. : Regardless of upfront payment for ownership, a monthly hosting fee is required to maintain your website on our servers. Failure to pay this hosting fee will result in the suspension or termination of website hosting services, making the website inaccessible.

17. Hosting Fee Non-Payment Consequence: If the hosting fee is not paid on time, Review Hive reserves the right to suspend hosting services, rendering your website inactive until the hosting fee is fully paid, including any applicable reactivation charges.

18. Data Protection & AI Lead Reactivation Services

18.1 Overview
ReviewHive provides AI-powered lead reactivation services designed to help clients reconnect with existing or inactive customer contacts via SMS, WhatsApp, or similar messaging channels. These services operate under strict data protection and security standards.

18.2 Data Roles and Responsibilities
For the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Acts 1988–2018 (Ireland):

The Client is the Data Controller and is responsible for ensuring a lawful basis (such as legitimate interest or prior consent) to contact individuals.

ReviewHive acts as a Data Processor and processes personal data solely on behalf of and in accordance with the written instructions of the Client.

18.3 Data Processing Agreement (DPA)
Before any campaign begins, a Data Processing Agreement (DPA) will be signed between ReviewHive and the Client.
This document outlines the nature, scope, and purpose of the processing, the type of data involved, and the obligations of both parties.

18.4 Legitimate Interest Assessment (LIA)
Where the Client relies on legitimate interest as a lawful basis for contacting leads, a Legitimate Interest Assessment (LIA) will be documented and maintained to ensure compliance with GDPR requirements.

18.5 Security & Confidentiality
All data is handled using secure, encrypted systems hosted within the EU or through GDPR-compliant service providers. Access to data is restricted to authorized personnel only.
ReviewHive maintains confidentiality and will not use or disclose Client data for any purpose other than fulfilling the agreed services.

18.6 Data Retention & Deletion
Data processed for campaign purposes will be deleted or anonymized within 30 days of campaign completion or upon written request from the Client, unless retention is required by law.

18.7 Compliance
ReviewHive complies fully with the EU GDPR, the Irish Data Protection Acts, and other applicable privacy and electronic communications regulations.
By engaging ReviewHive’s AI lead reactivation services, the Client confirms they have reviewed and accepted these data protection terms.

Clause 19 — Social Media Growth Service

Social Media Growth Service ("Social Growth")

19.1 Service Description. Social Growth is a done-for-you social media management service for the Client's Instagram and/or Facebook business accounts. It includes: content creation, scheduling and publishing; automated comment-to-direct-message ("DM") engagement; AI-assisted replies and follow-up to enquiries received by DM; a CRM account for tracking leads and conversations, provided free of charge for the duration of the subscription; and a private kickoff call to set up the service.

19.2 Plans, Pricing and Billing. Social Growth is offered on the following monthly plans:

Single Image Plan — €297 per month: up to 30 single-image posts per month.

Carousel Plan — €497 per month: up to 15 carousel posts and 15 single-image posts per month.

All other features in Clause 19.1 are included in both plans. Additional platforms, such as LinkedIn, can be added for €50 per month per platform, billed with the monthly plan.Fees are charged in advance, on the date of the first payment and on the same date each month after that, to the card provided at checkout. Payments are processed by our payment provider; Review Hive does not see or store full card details. Any applicable VAT will be shown at checkout. Review Hive may change its prices on at least 30 days' written notice; changes apply from the next billing date after the notice period.

19.3 14-Day Money-Back Guarantee. Notwithstanding the 30-day refund period in the Review Hive Fulfillment Policy, Social Growth carries a 14-day money-back guarantee. The 14 days run from the date of the Client's kickoff call. If no kickoff call has been booked within 14 days of the first payment, they run from the date of that payment. Refund requests must be made in writing to [email protected] within the 14-day period, and cover the first month's fee only. After 14 days no refund will be issued, but the Client may cancel at any time under Clause 19.5.

19.4 Client Responsibilities and Account Access. To deliver the service, the Client will:

grant Review Hive administrative or delegated access to the Client's Instagram and/or Facebook business accounts and keep that access valid;

provide the information and materials reasonably requested at onboarding, such as logo, photos, website and any words or topics to avoid;

review content within any approval window agreed at onboarding — content not commented on within that window may be published;

ensure that any material supplied to Review Hive does not infringe anyone else's rights, and that its own use of each platform complies with that platform's terms.

Delays in providing access or materials may delay the service and do not entitle the Client to a refund or credit.

19.5 No Minimum Term / Cancellation. There is no minimum term. The Client may cancel at any time by writing to [email protected]. The service continues until the end of the current billing month, after which no further charges will be made. Review Hive may suspend the service if a payment fails and is not resolved within 7 days, or end it on 30 days' written notice.

19.6 Third-Party Platform Risk. The service uses automation, including comment-to-DM engagement and AI-assisted replies. Instagram, Facebook and other third-party platforms may, at their own discretion, restrict, flag, filter, suspend or terminate accounts or messages, regardless of how the automation is configured. Review Hive will use commercially reasonable, platform-compliant methods. However, it does not guarantee any particular reach, engagement, number of leads or sales, or that any platform will refrain from such action. Review Hive is not liable for loss arising from a platform's actions, or from changes a platform makes to its features or rules.

19.7 Content Ownership and Portfolio Use. Content created for the Client under this service belongs to the Client once it has been paid for. Review Hive may show such content in its own portfolio and marketing unless the Client opts out in writing. On cancellation, content already published stays on the Client's accounts, and no further content will be created or scheduled. Templates, workflows, automations and know-how used to deliver the service remain Review Hive's property.

19.8 Data Processing. Where the service involves personal data of the Client's leads, customers or followers (including via comment-to-DM automation, AI-assisted replies or the CRM account), the Client is the Data Controller and Review Hive is its Data Processor. The data protection terms in Clause 18.2 and 18.5–18.7 apply in full. Review Hive will sign a Data Processing Agreement with the Client on request. The Client is responsible for having a lawful basis for any marketing it asks Review Hive to send on its behalf.

19.9 CRM Access on Cancellation. The CRM account remains accessible for 30 days after the service ends, so the Client can export its data. After that, Review Hive may deactivate the account and delete the Client's data, except where retention is required by law.

19.10 Revisions. Reasonable revisions to content are included, subject to Review Hive's standard turnaround times.

19.11 Acceptance. By completing payment for a Social Growth plan, the Client confirms that it is acting for business purposes and accepts these Terms, including this Clause 19. Where this Clause conflicts with any other part of these Terms, this Clause applies to the Social Growth service.

Review Hive Fulfillment Policy

Pricing and Refund Policy:‍Review Hive offers transparent pricing for all its services. Our pricing plans are clearly outlined on our website and are based on the features and level of service provided. We offer three main pricing tiers: Basic, Premium, and Enterprise, catering to businesses of all sizes and needs. Each plan is priced competitively and offers value-driven features to help businesses effectively manage and improve their online reviews.

‍Refund Policy:‍Review Hive is committed to customer satisfaction. If you are not completely satisfied with our services within the first 30 days of your subscription, you may request a full refund. Refund requests must be submitted in writing to our customer support team [email protected] within the specified timeframe. After 30 days, refunds will not be issued, but customers can cancel their subscription at any time, and the service will remain active until the end of the billing cycle.

‍Cancellation Policy:‍ Customers can cancel their subscription at any time through their Review Hive account dashboard or by contacting our customer support team. Upon cancellation, access to Review Hive services will remain active until the end of the current billing cycle. No further charges will be incurred after cancellation.

‍Price Changes:‍Review Hive reserves the right to modify its pricing plans at any time. Customers will be notified in advance of any changes to their subscription fees. Price changes will only apply to future billing cycles and will not affect current subscription periods.

‍PCI Compliance and Payment Methods:‍Review Hive is committed to ensuring the security of our customers' payment information. Our website complies with the Payment Card Industry Data Security Standard (PCI DSS) to protect against unauthorized access and ensure secure transactions. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Customers can also choose to pay via bank transfer or PayPal for added convenience.

‍Policy Updates:‍Review Hive may update its pricing and refund policy from time to time. Any changes to the policy will be communicated to customers via email and will be effective immediately upon posting on our website.

‍Contact Us:‍If you have any questions or concerns about our pricing and refund policy, please contact our customer support team at [email protected]. We are here to assist you and ensure that you have a positive experience with Review Hive.